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Olark

Olark’s Accessibility Journey: Annual Report for GAAD + the Messy Middle

Global Accessibility Awareness Day (GAAD) is this week! As part of this important celebration, we’re sharing our yearly progress and…

12 min readMay 16, 2023

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A pyramid with four layers. Starting from the bottom: 1) Compliance, 2) Usability, 3) Integration, and 4) Fun!

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Olark

Today marks an exciting date on the calendar — Global Accessibility Awareness Day (GAAD)!

Olark believes that digital accessibility is a civil rights issue. More than one billion people worldwide have some form of disability…

11 min readMay 19, 2022

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Olark

Olark’s Accessibility Journey: how our people and our values pushed us to build better products for…

May 20th is Global Accessibility Awareness Day (GAAD)! To celebrate, we are sharing Olark’s story: how we went from finding a couple of…

8 min readMay 20, 2021

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Olark

From 0 to 10: Making the “right” decisions

This post is the fourth in our 10 year anniversary series. Want to catch up? Read the series intro, Olark’s origin story, and our road to…

6 min readDec 11, 2019

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Olark

Why you (yes, you, the CEO) should be talking directly to customers

It’s all too easy to get caught up in the operations and forget about the very real people who are buying and using your product.

12 min readNov 7, 2019

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Why you (yes, you, the CEO) should be talking directly to customers

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Olark

Starting remote employees on the right foot

I’ll never forget the second day of my first remote job. The first day was the usual — signing all the things, attending all the things…

8 min readOct 3, 2019

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6 steps to successfully onboard remote employees

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Olark

From 0 to 10: Our bumpy (but worth it!) road to a co-created culture

Creating our mission and Core Values established a precedent for co-creation and co-ownership that’s still with us a decade later.

8 min readAug 28, 2019

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From 0 to 10: Our bumpy (but worth it!) road to a co-created culture

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Olark

Dos and don’ts for building a remote team: Lessons from a hiring manager

Most of us have had at least one bad hiring experience — a recruiter who got too aggressive (or, conversely, ghosted), an interviewer who…

10 min readAug 14, 2019

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Dos and don’ts for building a remote team: Lessons from a hiring manager

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Olark

From 0 to 10: Starting a business by solving our own problems

Olark grew out of a problem I had in my own small business — which, as it turns out, is a pretty good place to look for ideas.

4 min readAug 7, 2019

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From 0 to 10: Starting a business by solving our own problems

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Olark

From 0 to 10: How we built an unconventional Silicon Valley startup

This month, Olark turns 10! In many ways, we’ve defied Silicon Valley stereotypes, despite “growing up” in the heart of Silicon Valley.

3 min readAug 7, 2019

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From 0 to 10: How we built an unconventional Silicon Valley startup

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Olark

Olark

http://www.olark.com — A simple and human way to talk to customers. Articles here focus on learning, for business articles visit http://hubs.ly/H02_pPt0

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