Toward Accessible AI Chatbots: Olark’s Annual Report for GAAD (Year 3!)Global Accessibility Awareness Day (GAAD) is this Thursday, May 16! Did you know that this event kicked off based on a single blog post…May 13May 13
Olark’s Accessibility Journey: Annual Report for GAAD + the Messy MiddleGlobal Accessibility Awareness Day (GAAD) is this week! As part of this important celebration, we’re sharing our yearly progress and…May 16, 2023May 16, 2023
Today marks an exciting date on the calendar — Global Accessibility Awareness Day (GAAD)!Olark believes that digital accessibility is a civil rights issue. More than one billion people worldwide have some form of disability…May 19, 2022May 19, 2022
Olark’s Accessibility Journey: how our people and our values pushed us to build better products for…May 20th is Global Accessibility Awareness Day (GAAD)! To celebrate, we are sharing Olark’s story: how we went from finding a couple of…May 20, 2021May 20, 2021
From 0 to 10: Making the “right” decisionsThis post is the fourth in our 10 year anniversary series. Want to catch up? Read the series intro, Olark’s origin story, and our road to…Dec 11, 2019Dec 11, 2019
Why you (yes, you, the CEO) should be talking directly to customersIt’s all too easy to get caught up in the operations and forget about the very real people who are buying and using your product.Nov 7, 2019Nov 7, 2019
Starting remote employees on the right footI’ll never forget the second day of my first remote job. The first day was the usual — signing all the things, attending all the things…Oct 3, 2019Oct 3, 2019
From 0 to 10: Our bumpy (but worth it!) road to a co-created cultureCreating our mission and Core Values established a precedent for co-creation and co-ownership that’s still with us a decade later.Aug 28, 2019Aug 28, 2019
Dos and don’ts for building a remote team: Lessons from a hiring managerMost of us have had at least one bad hiring experience — a recruiter who got too aggressive (or, conversely, ghosted), an interviewer who…Aug 14, 2019Aug 14, 2019
From 0 to 10: Starting a business by solving our own problemsOlark grew out of a problem I had in my own small business — which, as it turns out, is a pretty good place to look for ideas.Aug 7, 2019Aug 7, 2019